Terms of service
General Terms and Conditions of Horizont LHB d.o.o. – ALC – Advanced Life Concepts online store (www.alc-life.com)
Note: the ALC online store may only be used by persons over 18 years of age.
These terms set out the procedure for ordering, paying for, delivering, returning and complaining about goods offered at www.alc-life.com.
Seller
Horizont LHB d.o.o.
Izidora Kršnjavoga 15, 31000 Osijek, Croatia, EU
OIB (tax no.): 04977480596 · EUID: HRSR.030271774 · MBS: 05724775
Registration number: 030271774 (Commercial Court in Osijek)
Phone: +385 91 297 2024 · E-mail: info@horizont-lhb.hr
Buyer
The buyer (consumer) is a visitor to the online store who selects at least one product, adds it to the cart, pays using one of the offered payment methods and sends the order to the seller.
Prices
All prices are shown in euros (EUR). The seller is not registered for VAT and is not required to charge or show VAT pursuant to Article 90(1) and (2) of the Croatian VAT Act (OG 73/13). Prices are final.
Ordering
- Each product has an “Add to cart” button. Choose the model or variant and the quantity.
- Open the cart using the icon in the top right corner. There you can change the quantity or remove a product.
- Click “Check out”. You can buy as a guest or with a customer account.
- Enter your shipping and billing details and choose the shipping and payment method.
- Before paying, you must accept these terms and confirm the order.
After confirmation you will receive an order confirmation by e-mail. If you do not receive it, your e-mail address may have been entered incorrectly; contact us at info@horizont-lhb.hr or +385 91 297 2024 and we will check your order. If you are unsure how to order, feel free to call us.
Payment methods
- Card payment (Visa, Mastercard, Maestro, etc.), including Apple Pay and Google Pay where available, through a secure payment system. Your card details are transmitted encrypted directly to the payment provider; the store never sees your full card details.
- PayPal – after confirming your order you are redirected to PayPal to pay. More information at www.paypal.com.
- Bank transfer – after ordering you will receive the payment details by e-mail. Payment can be made at banks, FINA or Croatian Post offices. Please enter the details exactly and pay within the deadline.
- Cash on delivery – pay in cash when the parcel is delivered.
Delivery
Croatia
Delivery within Croatia is free, regardless of quantity, value and delivery location. At checkout you choose one of two delivery methods:
- In Time – delivery to your address: made by the courier In Time d.o.o., usually within 24 to 48 hours and no later than 3–5 working days. Goods are delivered to the entrance of the building or the door of the apartment.
- BOX NOW – parcel locker delivery: made by BOX NOW d.o.o. to the parcel locker the buyer chooses in the cart or on the order confirmation page. When the parcel arrives, the buyer receives a notification with a pick-up code. The parcel must be collected within the time stated in the notification; uncollected parcels are returned to the seller.
Outside Croatia
For delivery outside Croatia you choose the courier at checkout:
| HP Express (Croatian Post) 4–15 working days |
DHL Express 24–72 hours |
|
|---|---|---|
| European Union countries | EUR 33.00 | EUR 39.60 |
| Other countries | EUR 70.00 | EUR 84.00 |
Orders of EUR 650.00 or more: free DHL Express delivery to all countries.
Rates apply to the whole order, regardless of the number of products. The exact amount is shown at checkout before payment. You will receive a tracking link by e-mail once the parcel has been shipped.
Cancelling an order
You can cancel your order free of charge as long as it has not been handed over to the courier. Contact us by e-mail at info@horizont-lhb.hr or on +385 91 297 2024 and state your order number. We confirm the cancellation by e-mail and refund the full amount, using the same payment method, within 14 days at the latest. If the parcel has already been shipped, the withdrawal procedure applies. This does not affect your statutory right to withdraw within 14 days.
Partial delivery and cancellation
If the seller cannot deliver all ordered products, it will deliver those available and inform the buyer by e-mail or phone about the availability and delivery time of the rest. If the products cannot be delivered later, the sales contract for the undelivered products is automatically terminated.
If an order is cancelled, the seller will refund any prepaid amounts (card, PayPal, bank transfer) and inform the buyer by e-mail or phone. For cash-on-delivery orders, the seller will inform the buyer of the cancellation and the reason.
If a buyer orders goods with cash on delivery and refuses to accept them, the seller is entitled to claim postal and handling costs.
Right of withdrawal from a distance contract
You may withdraw from the contract within 14 days without giving any reason. The period starts on the day you, or a third party designated by you (other than the carrier), take physical possession of the goods; for orders of several items delivered separately, from the delivery of the last item.
You must inform us of your decision before the period expires by an unequivocal statement sent by post or by e-mail to info@horizont-lhb.hr, stating your name, address, phone number and e-mail address. You may use the model withdrawal form, but it is not obligatory; on request we will also send it to you by e-mail.
The goods must be sent by courier to Horizont LHB d.o.o., Izidora Kršnjavoga 15, 31000 Osijek, Croatia, without undue delay and no later than 14 days from the day you informed us of your withdrawal. You bear the direct cost of returning the goods. We refund the money once we have received the goods or you have supplied proof of having sent them.
Under the Consumer Protection Act, the buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We therefore recommend:
- study the product characteristics on the website carefully before buying;
- if the packaging is damaged, do not accept the parcel – point out the damage to the courier and ask for it to be returned; otherwise you are deemed to have accepted undamaged packaging;
- if the product shows visible damage (e.g. from transport), inform us as soon as possible and return it unused.
Liability for material defects
The seller is liable for material defects of the goods in accordance with applicable regulations, in particular the Croatian Civil Obligations Act.
Consumer complaints
Complaints, praise, suggestions and questions can be sent by post to Horizont LHB d.o.o., Customer Support, Izidora Kršnjavoga 15, 31000 Osijek, Croatia, or by e-mail to info@horizont-lhb.hr. We reply to complaints in writing within 15 days of receipt.
Out-of-court settlement of consumer disputes
In the event of a dispute between the buyer and the seller, a complaint may be filed with the Court of Honour of the Croatian Chamber of Economy, the Court of Honour of the Croatian Chamber of Trades and Crafts, or a proposal for mediation may be submitted to mediation centres. Proceedings before the courts of honour are conducted in accordance with their rules, and mediation in accordance with the Mediation Act and the rules of the mediation centres.
Payment security
Card payments are processed by certified payment providers operating in accordance with the PCI DSS standard (the highest security standard in the payment card industry). Data is transmitted encrypted (SSL/TLS) from your browser to the bank. The store never comes into contact with your full card details. When paying with cards enrolled in 3-D Secure, your bank additionally verifies your identity.
Confirmation of pre-contractual information
By accepting these general terms you confirm that you have received the pre-contractual information.
We wish you a pleasant shopping experience from the comfort of your home.
Your ALC – Advanced Life Concepts, Horizont LHB d.o.o.
Osijek, 9 November 2026